Help centre
Frequently asked questions
Everything about trials, subscriptions, security and access. Still stuck? Email geminv123@gmail.com.
Getting started
What is GEMINV?
A private inventory and sales platform built specifically for gemstone dealers - track your stock, certificates, buyers, partial payments, receivables and profit, and share curated selections with clients through a private portal.
Do I need to install anything?
No. GEMINV runs in your browser on any device, and can be added to your phone’s home screen like an app. Nothing to install or update.
Can I import my existing Excel stock sheet?
Yes. In Settings → Database, download the Excel template, fill it in (or paste from your own sheet), and import it - your gems land straight into Inventory. Your original sheets are also kept as-is so nothing is lost.
Trial & subscription
How does the free trial work?
Every new business gets a 7-day free trial with full access and no payment required. A live countdown shows how long is left.
What happens when the trial ends?
Access is paused and the owner is asked to subscribe. If you don’t subscribe, your workspace is kept for a short grace period and then permanently deleted - so subscribe before then to keep your data. We email you reminders as the deadline approaches.
How do I pay?
By direct bank transfer. On the Subscribe page, choose how many months you want (monthly price × months, or a discounted yearly rate), transfer that amount to one of the bank accounts shown (HNB or Commercial Bank), and upload a photo or PDF of your transfer receipt. Your access is unlocked as soon as the payment is verified - usually within a day.
What happens when my paid period is ending?
You’ll see an in-app banner and get email reminders starting 7 days before it ends. Transfer your next payment and upload the receipt to continue without interruption. If the period ends without renewal, access pauses (your data stays safe) until a new payment is verified.
What if I stop paying?
Access pauses at the end of the period you paid for. Your data is kept for a grace period so you can pick up where you left off - but if you don’t renew, it may be permanently deleted after that. We send reminders before anything happens.
Team & clients
Can I add my staff?
Yes. As the owner you can invite Managers with granular permissions you control - including hiding cost, payments, or entire sections from specific people.
How do clients see gems?
You group gems into Collections or Gem Shows and assign them to a Client. That client gets a private portal showing only the gems curated for them - never your full stock or your costs.
I was invited but can’t sign in - why?
Sign in with the exact email your invitation was sent to. If you have no account and no invitation, ask the person who invited you to send it to your email - or start your own free trial.
Can one login be both a Manager and a Client?
Yes. An owner can grant the same person both roles at once - a small switcher next to their profile lets them flip between their Manager view and Client view instantly, no signing out required.
Can my clients message me directly?
Yes. Every client has a Messages tab in their private portal to message you (or ask about a specific gem) without leaving GEMINV. You and your team see every conversation in one shared Messages inbox and reply from there.
Security & data
Is my data private?
Yes. Each workspace is fully isolated - no other business can see your data, and gemstone cost is never exposed to clients. Access is protected by secure sign-in.
How do you keep my account secure?
Every self-signup account is verified by email at signup, and signing in from a new or unrecognised device asks for a fresh emailed code before letting you in - so a password alone is never enough. You can also turn on optional authenticator two-factor authentication for an extra layer.
Can I back up or export my data?
Yes. As the owner, Settings → Security lets you download a full export of your workspace (gems, photos, certificates, buyers, payments and more) at any time, and restore it into a fresh account if you ever need to. We also keep automatic encrypted off-site backups.
Is my data really deleted after the grace period?
Yes - deletion is permanent and cannot be undone, which is why we send reminder emails beforehand. Subscribe before the deadline to keep everything.